This policy clearly sets out the procedures, deadlines and contact details for students, models and customers to deal with complaints.<\/p>\n
Content of the Complaints Handling Policy:<\/strong><\/p>\n Forms of complaint<\/strong><\/p>\n E-mail: info@elite2you.com<\/a><\/p>\n<\/li>\n Subject: ‘Complaint – name, date’<\/p>\n<\/li>\n Attachments: supporting documents, screenshots, etc. (if required) <\/p>\n<\/li>\n<\/ul>\n<\/li>\n Deadline for responses<\/strong><\/p>\n We will respond within 14 working days<\/strong> of receiving your complaint.<\/p>\n<\/li>\n If the case is more complex, we will send you a specific deadline for a response.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n Unjustified or bad faith complaint<\/strong><\/p>\n Untrue or bad faith complaints will be taken to court.<\/p>\n<\/li>\n In the event of a repeated unjustified complaint, the aid may be partially limited.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n In which cases can you lodge a complaint?<\/strong><\/p>\n Access not working \/ curriculum error<\/p>\n<\/li>\n Communication problems<\/p>\n<\/li>\n Comments on the examination<\/p>\n<\/li>\n Agency or administrative issues<\/p>\n<\/li>\n<\/ul>\n<\/li>\n Exceptions<\/strong><\/p>\n The consequences of the user’s failure to pay (e.g. non-payment) are not grounds for complaint.<\/p>\n<\/li>\n In case of technical problems (e.g. internet service provider), the student should contact his\/her own provider.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n Internal investigation and closure<\/strong><\/p>\n The complaint is recorded in an internal report and all cases are closed in writing.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":" This policy clearly sets out the procedures, deadlines and contact details for students, models and customers to deal with complaints. Content of the Complaints Handling Policy: Forms of complaint E-mail: info@elite2you.com Subject: ‘Complaint – name, date’ Attachments: supporting documents, screenshots, etc. (if required) Deadline for responses We will respond within 14 working days of receiving … Continue reading Complaints handling policy<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-21653","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n
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