{"id":21900,"date":"2025-07-02T23:18:32","date_gmt":"2025-07-02T23:18:32","guid":{"rendered":"https:\/\/elite2you.com\/politika-rjesavanja-prituzbi\/"},"modified":"2025-07-02T23:18:32","modified_gmt":"2025-07-02T23:18:32","slug":"politika-rjesavanja-prituzbi","status":"publish","type":"page","link":"https:\/\/elite2you.com\/hr\/politika-rjesavanja-prituzbi\/","title":{"rendered":"Politika rje\u0161avanja pritu\u017ebi"},"content":{"rendered":"<p data-start=\"184\" data-end=\"422\">Ova politika jasno definira postupak, rokove i kontaktne podatke za rje\u0161avanje pritu\u017ebi studenata, modela i klijenata.<\/p>\n<hr data-start=\"424\" data-end=\"427\">\n<p data-start=\"429\" data-end=\"482\"><strong data-start=\"429\" data-end=\"481\">Politika rje\u0161avanja pritu\u017ebi sadr\u017ei:<\/strong><\/p>\n<ol data-start=\"484\" data-end=\"1613\">\n<li data-start=\"484\" data-end=\"666\">\n<p data-start=\"487\" data-end=\"511\"><strong data-start=\"487\" data-end=\"509\">Obrasci pritu\u017ebi<\/strong><\/p>\n<ul data-start=\"515\" data-end=\"666\">\n<li data-start=\"515\" data-end=\"546\">\n<p data-start=\"517\" data-end=\"546\">E-po\u0161ta: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"525\" data-end=\"544\">info@elite2you.com<\/a><\/p>\n<\/li>\n<li data-start=\"550\" data-end=\"595\">\n<p data-start=\"552\" data-end=\"595\">Predmet: \u201ePrigovor \u2013 ime i prezime, datum\u201c<\/p>\n<\/li>\n<li data-start=\"599\" data-end=\"666\">\n<p data-start=\"601\" data-end=\"666\">Prilog: prate\u0107a dokumentacija, snimka zaslona itd. (ako je potrebno) <\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"668\" data-end=\"855\">\n<p data-start=\"671\" data-end=\"697\"><strong data-start=\"671\" data-end=\"695\">Rok za odgovor<\/strong><\/p>\n<ul data-start=\"701\" data-end=\"855\">\n<li data-start=\"701\" data-end=\"774\">\n<p data-start=\"703\" data-end=\"774\">Odgovorit \u0107emo vam u roku od <strong data-start=\"736\" data-end=\"753\">14 radnih dana<\/strong> od primitka va\u0161e pritu\u017ebe.<\/p>\n<\/li>\n<li data-start=\"778\" data-end=\"855\">\n<p data-start=\"780\" data-end=\"855\">Ako je slu\u010daj slo\u017eeniji, poslat \u0107emo vam zasebne informacije o roku za odgovor.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"857\" data-end=\"1050\">\n<p data-start=\"860\" data-end=\"903\"><strong data-start=\"860\" data-end=\"901\">Neovla\u0161tena ili zlonamjerna pritu\u017eba<\/strong><\/p>\n<ul data-start=\"907\" data-end=\"1050\">\n<li data-start=\"907\" data-end=\"970\">\n<p data-start=\"909\" data-end=\"970\">Poduzet \u0107emo pravne mjere protiv svake la\u017ene ili zlonamjerne pritu\u017ebe.<\/p>\n<\/li>\n<li data-start=\"974\" data-end=\"1050\">\n<p data-start=\"976\" data-end=\"1050\">U slu\u010daju ponovljenih neopravdanih pritu\u017ebi, podr\u0161ka mo\u017ee biti djelomi\u010dno ograni\u010dena.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1052\" data-end=\"1265\">\n<p data-start=\"1055\" data-end=\"1096\"><strong data-start=\"1055\" data-end=\"1094\">U kojim slu\u010dajevima se mo\u017ee podnijeti \u017ealba?<\/strong><\/p>\n<ul data-start=\"1100\" data-end=\"1265\">\n<li data-start=\"1100\" data-end=\"1140\">\n<p data-start=\"1102\" data-end=\"1140\">Pristup ne radi \/ gre\u0161ka u nastavnom planu i programu<\/p>\n<\/li>\n<li data-start=\"1144\" data-end=\"1171\">\n<p data-start=\"1146\" data-end=\"1171\">Problemi u komunikaciji<\/p>\n<\/li>\n<li data-start=\"1175\" data-end=\"1219\">\n<p data-start=\"1177\" data-end=\"1219\">Zapa\u017eanja vezana uz testiranje<\/p>\n<\/li>\n<li data-start=\"1223\" data-end=\"1265\">\n<p data-start=\"1225\" data-end=\"1265\">Agencijski ili administrativni problemi<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1267\" data-end=\"1494\">\n<p data-start=\"1270\" data-end=\"1285\"><strong data-start=\"1270\" data-end=\"1283\">Iznimke<\/strong><\/p>\n<ul data-start=\"1289\" data-end=\"1494\">\n<li data-start=\"1289\" data-end=\"1392\">\n<p data-start=\"1291\" data-end=\"1392\">Posljedice uzrokovane nemarom korisnika (npr. nepla\u0107anje) ne predstavljaju osnovu za reklamaciju.<\/p>\n<\/li>\n<li data-start=\"1396\" data-end=\"1494\">\n<p data-start=\"1398\" data-end=\"1494\">U slu\u010daju tehni\u010dkih gre\u0161aka (npr. davatelja internetskih usluga), student se treba obratiti svom davatelju usluga.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1496\" data-end=\"1613\">\n<p data-start=\"1499\" data-end=\"1531\"><strong data-start=\"1499\" data-end=\"1529\">Interna istraga i zatvaranje<\/strong><\/p>\n<ul data-start=\"1535\" data-end=\"1613\">\n<li data-start=\"1535\" data-end=\"1613\">\n<p data-start=\"1537\" data-end=\"1613\">Pritu\u017ebu evidentiramo u internom izvje\u0161\u0107u i sve slu\u010dajeve zavr\u0161avamo pisanim putem.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Ova politika jasno definira postupak, rokove i kontaktne podatke za rje\u0161avanje pritu\u017ebi studenata, modela i klijenata. Politika rje\u0161avanja pritu\u017ebi sadr\u017ei: &hellip; <a href=\"https:\/\/elite2you.com\/hr\/politika-rjesavanja-prituzbi\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Politika rje\u0161avanja pritu\u017ebi<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-21900","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elite2you.com\/hr\/wp-json\/wp\/v2\/pages\/21900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elite2you.com\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elite2you.com\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elite2you.com\/hr\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/elite2you.com\/hr\/wp-json\/wp\/v2\/comments?post=21900"}],"version-history":[{"count":0,"href":"https:\/\/elite2you.com\/hr\/wp-json\/wp\/v2\/pages\/21900\/revisions"}],"wp:attachment":[{"href":"https:\/\/elite2you.com\/hr\/wp-json\/wp\/v2\/media?parent=21900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}