{"id":20230,"date":"2025-07-02T23:18:32","date_gmt":"2025-07-02T23:18:32","guid":{"rendered":"https:\/\/elite2you.com\/?page_id=20230"},"modified":"2025-07-02T23:18:32","modified_gmt":"2025-07-02T23:18:32","slug":"panaszkezelesi-szabalyzat","status":"publish","type":"page","link":"https:\/\/elite2you.com\/hu\/panaszkezelesi-szabalyzat\/","title":{"rendered":"Panaszkezel\u00e9si szab\u00e1lyzat"},"content":{"rendered":"<p data-start=\"184\" data-end=\"422\">Ez a szab\u00e1lyzat vil\u00e1gosan meghat\u00e1rozza a hallgat\u00f3k, modellek, \u00fcgyfelek panaszkezel\u00e9s\u00e9nek menet\u00e9t, hat\u00e1ridej\u00e9t \u00e9s a felel\u0151s el\u00e9rhet\u0151s\u00e9g\u00e9t.<\/p>\n<hr data-start=\"424\" data-end=\"427\" \/>\n<p data-start=\"429\" data-end=\"482\"><strong data-start=\"429\" data-end=\"481\">A Panaszkezel\u00e9si Szab\u00e1lyzat tartalma:<\/strong><\/p>\n<ol data-start=\"484\" data-end=\"1613\">\n<li data-start=\"484\" data-end=\"666\">\n<p data-start=\"487\" data-end=\"511\"><strong data-start=\"487\" data-end=\"509\">Panaszt\u00e9tel form\u00e1i<\/strong><\/p>\n<ul data-start=\"515\" data-end=\"666\">\n<li data-start=\"515\" data-end=\"546\">\n<p data-start=\"517\" data-end=\"546\">E-mail: info<a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"525\" data-end=\"544\">@elite2you.com<\/a><\/p>\n<\/li>\n<li data-start=\"550\" data-end=\"595\">\n<p data-start=\"552\" data-end=\"595\">T\u00e1rgyban: \u201ePanaszbejelent\u00e9s \u2013 n\u00e9v, d\u00e1tum\u201d<\/p>\n<\/li>\n<li data-start=\"599\" data-end=\"666\">\n<p data-start=\"601\" data-end=\"666\">Mell\u00e9klet: igazol\u00f3 dokumentumok, k\u00e9perny\u0151fot\u00f3 stb. (ha sz\u00fcks\u00e9ges)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"668\" data-end=\"855\">\n<p data-start=\"671\" data-end=\"697\"><strong data-start=\"671\" data-end=\"695\">V\u00e1laszad\u00e1si hat\u00e1rid\u0151<\/strong><\/p>\n<ul data-start=\"701\" data-end=\"855\">\n<li data-start=\"701\" data-end=\"774\">\n<p data-start=\"703\" data-end=\"774\">A panasz be\u00e9rkez\u00e9s\u00e9t\u0151l sz\u00e1m\u00edtott <strong data-start=\"736\" data-end=\"753\">14 munkanapon<\/strong> bel\u00fcl v\u00e1laszolunk.<\/p>\n<\/li>\n<li data-start=\"778\" data-end=\"855\">\n<p data-start=\"780\" data-end=\"855\">Ha az \u00fcgy bonyolultabb, a v\u00e1lasz hat\u00e1ridej\u00e9r\u0151l k\u00fcl\u00f6n t\u00e1j\u00e9koztat\u00e1st k\u00fcld\u00fcnk.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"857\" data-end=\"1050\">\n<p data-start=\"860\" data-end=\"903\"><strong data-start=\"860\" data-end=\"901\">Jogosulatlan vagy rosszhiszem\u0171 panasz<\/strong><\/p>\n<ul data-start=\"907\" data-end=\"1050\">\n<li data-start=\"907\" data-end=\"970\">\n<p data-start=\"909\" data-end=\"970\">A val\u00f3tlan vagy rosszhiszem\u0171 panaszt jogi \u00fatra terelj\u00fck.<\/p>\n<\/li>\n<li data-start=\"974\" data-end=\"1050\">\n<p data-start=\"976\" data-end=\"1050\">Ism\u00e9tl\u0151d\u0151 indokolatlan panasz eset\u00e9n a t\u00e1mogat\u00e1s r\u00e9szlegesen korl\u00e1tozhat\u00f3.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1052\" data-end=\"1265\">\n<p data-start=\"1055\" data-end=\"1096\"><strong data-start=\"1055\" data-end=\"1094\">Mely esetekben ny\u00fajthat\u00f3 be panasz?<\/strong><\/p>\n<ul data-start=\"1100\" data-end=\"1265\">\n<li data-start=\"1100\" data-end=\"1140\">\n<p data-start=\"1102\" data-end=\"1140\">Nem m\u0171k\u00f6d\u0151 hozz\u00e1f\u00e9r\u00e9s \/ tananyaghiba<\/p>\n<\/li>\n<li data-start=\"1144\" data-end=\"1171\">\n<p data-start=\"1146\" data-end=\"1171\">Kommunik\u00e1ci\u00f3s probl\u00e9m\u00e1k<\/p>\n<\/li>\n<li data-start=\"1175\" data-end=\"1219\">\n<p data-start=\"1177\" data-end=\"1219\">Vizsg\u00e1ztat\u00e1ssal kapcsolatos \u00e9szrev\u00e9telek<\/p>\n<\/li>\n<li data-start=\"1223\" data-end=\"1265\">\n<p data-start=\"1225\" data-end=\"1265\">\u00dcgyn\u00f6ks\u00e9gi vagy adminisztr\u00e1ci\u00f3s k\u00e9rd\u00e9sek<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1267\" data-end=\"1494\">\n<p data-start=\"1270\" data-end=\"1285\"><strong data-start=\"1270\" data-end=\"1283\">Kiv\u00e9telek<\/strong><\/p>\n<ul data-start=\"1289\" data-end=\"1494\">\n<li data-start=\"1289\" data-end=\"1392\">\n<p data-start=\"1291\" data-end=\"1392\">A felhaszn\u00e1l\u00f3 mulaszt\u00e1sa (pl. fizet\u00e9si elmarad\u00e1s) miatti k\u00f6vetkezm\u00e9nyek nem k\u00e9pezik panasz alapj\u00e1t.<\/p>\n<\/li>\n<li data-start=\"1396\" data-end=\"1494\">\n<p data-start=\"1398\" data-end=\"1494\">Technikai hib\u00e1kn\u00e1l (pl. internetszolg\u00e1ltat\u00f3) a hallgat\u00f3 saj\u00e1t szolg\u00e1ltat\u00f3j\u00e1n\u00e1l kell \u00e9rdekl\u0151dj\u00f6n.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1496\" data-end=\"1613\">\n<p data-start=\"1499\" data-end=\"1531\"><strong data-start=\"1499\" data-end=\"1529\">Bels\u0151 kivizsg\u00e1l\u00e1s \u00e9s z\u00e1r\u00e1s<\/strong><\/p>\n<ul data-start=\"1535\" data-end=\"1613\">\n<li data-start=\"1535\" data-end=\"1613\">\n<p data-start=\"1537\" data-end=\"1613\">A panaszt bels\u0151 jegyz\u0151k\u00f6nyvben r\u00f6gz\u00edtj\u00fck, \u00e9s minden \u00fcgyet \u00edr\u00e1sban z\u00e1runk le.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Ez a szab\u00e1lyzat vil\u00e1gosan meghat\u00e1rozza a hallgat\u00f3k, modellek, \u00fcgyfelek panaszkezel\u00e9s\u00e9nek menet\u00e9t, hat\u00e1ridej\u00e9t \u00e9s a felel\u0151s el\u00e9rhet\u0151s\u00e9g\u00e9t. A Panaszkezel\u00e9si Szab\u00e1lyzat tartalma: &hellip; <a href=\"https:\/\/elite2you.com\/hu\/panaszkezelesi-szabalyzat\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Panaszkezel\u00e9si szab\u00e1lyzat<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-20230","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elite2you.com\/hu\/wp-json\/wp\/v2\/pages\/20230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elite2you.com\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elite2you.com\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elite2you.com\/hu\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/elite2you.com\/hu\/wp-json\/wp\/v2\/comments?post=20230"}],"version-history":[{"count":1,"href":"https:\/\/elite2you.com\/hu\/wp-json\/wp\/v2\/pages\/20230\/revisions"}],"predecessor-version":[{"id":20234,"href":"https:\/\/elite2you.com\/hu\/wp-json\/wp\/v2\/pages\/20230\/revisions\/20234"}],"wp:attachment":[{"href":"https:\/\/elite2you.com\/hu\/wp-json\/wp\/v2\/media?parent=20230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}